Frequently Asked Questions

LANCE scooters are only available through authorized dealers.  For a store near you, please check out our Dealer Locater page.

LANCE scooters are designed and produced by Sanyang Industry Co, Ltd. aka SYM. Sanyang was founded in 1954 in Taiwan and has solidified its international recognition in automobile and motorcycle/scooter manufacture. LANCE is proud of our exclusive partnership with Sanyang to bring innovative and high quality scooters to the US market.

No, LANCE scooters can only be purchased through local authorized dealers. An authorized dealer will prepare and tune your scooter before the sale to ensure it will be in top running performance. Your authorized dealer will also explain your scooter operation, necessary maintenance, complete your registration and licensing requirements and offer warranty and service support.

Yes, we offer accessories and merchandise for sale on our website. However we encourage you to visit and purchase from your local authorized LANCE dealer to build a long term relationship. Most authorized Lance dealers offer discounts and promotions on various LANCE accessories.

It depends on your state law. Certain states do not require motorcycle license or registration for engines under 50cc. Other states require different motorcycle license depending on the size of the engine. Please contact your local DMV for more info.

Scooters usually have smaller size engines which are more sensitive to stale fuel and fuel impurities. And because scooter are often driven in shorter distances but stored for extended lengths of time, batteries are often drained faster.

Cold mornings, hot afternoons and extended non operation can cause difficult start. However, most problems are caused by stale fuel which can clog your carburetor and/or a dead battery. Adding fuel stabilizer and a trickle charger to your battery can help prevent these issues.

If you are a new rider, please be familiar as to how to “winterize” your scooter when not in use. Some easy prevention, scheduled maintenance and oil changes will help your scooter run smoothly for years.

Always refer to your owner’s manual and talk to your authorized LANCE dealer.

A correctly engine break in will create a tight fit between the piston rings and the cylinder walls in your engine. This help prevents oil leaks and will improve your scooter’s power and performance.

The following are some general overview:

Do lot of city riding with lot of stop and go traffic.

Do not break in your scooter on an open road with open throttle.

After about 500 miles, change your oil and oil filter as engine parts rubbing together scrape off small shcards of metal and will act like a sandpaper floating in your engine.

Once you complete these steps, your scooter will be well broken in. Frequent oil changes will help ensure a long engine life.

LANCE scooters are covered by a 12 months “Powertrain” protection and 90 days tire to tire warranty. LANCE warranty all parts of the vehicle except items listed under the caption “Warrant Exclusions” below. Warranty covers any repairs needed to correct defect in material or workmanship.

You must properly use, maintain and care for the vehicle as outlined in the Owner’s manual. You must maintain a record of the vehicle’s required periodic service and inspection. Periodic service and inspection are considered regular maintenance and are not reimbursable.

The following are “Warrant Exclusions”

Any damage resulting from negligence of the periodic maintenance.

Any damage which results from repairs, adjustments or maintenance operation by any methods other than those specified by LANCE Powersports.

Any damage which results from hard driving due to race, rally or operation in a location not generally used for driving.

Any damage which results from use beyond the limitations specified in the Operations Manuals such as overloading the vehicle, or any damage from the use under a normal condition.

Any damage caused when the product is used as a rental vehicle.

Any damage which results from use of non-genuine parts of accessories or fuel, lubricant or fluid not specified by LANCE Powersports.

Any damage which results from modifications of the product.

Any damage that results from the passage of time (natural fading of painted surface, shell peeling and other deterioration); Consumable replacement parts due to natural wears and tears such as spark plugs, drive chains, air cleaners elements, brake shoes, clutch disks, light bulbs, batteries, rubber parts, tube & tires, oils and cables.

Any damage due to improper storage or transport.

Any damage which results from repairs adjustment or maintenance operations performed by any person other than LANCE Powersports distributors or authorized dealers.

Any damage which results from unavoidable natural disasters, fire, collision, theft, and second damages base in any of these occurrences.

Incidental of additional expenses insured for making any claims such as those for towing, communications, hotel and meals as well as any losses during maintenance period, such as lose of time loss of business and rental car expenses.

Schedule maintenance and inspection fees.

No, your warranty is only valid to the original registered owner.

Yes, any performance modifications will alter factory setting and may disrupt your scooters reliability and longevity. Modifications may also effect emissions which can be a legal issue as well.

Organizations such as Motorcycle Safety Foundation offer riding courses where you can take classed in safe and controlled environment to help improve your riding skills.

Please click on following link for more info:
http://msf-usa.org/index_new.cfm?spl=2&action=display&pagename=RiderCourse%20Info

1. 1. Use quality-assured fuel. 91 octane or better.
2. 2. Exchange engine oil periodically.
3. 3. Inspect or exchange air cleaner element according to operating environment.

1. 1. The daily driven distance is too short.
2. 2. The bike is parked for too long time.
3. 3. Often operated under low speed.
4. 4. Components within electrical recharging system had failed.
5. 5. Overload or broken caused by private electrical modification.
6. 6. Poor battery quality.

1. 1. Poor light bulb quality, or inappropriate electrical watts supply.
2. 2. Plating layer have come off from the reflection surface, or lamp housing deteriorated.
3. 3. Poor commutator quality. (For AC lighting models)
4. 4. Insufficient battery power supply. (For DC lighting models)
5. 5. The coil of generator had failed, causing insufficient power supply.

The air cleaner should be exchanged every 3000~5000km under normal operation.

If the vehicle operates in dusty environment, the checking frequency should be increased, and replace air cleaner element if necessary to prevent engine failure. The manuals shows significant notices to increase checking frequency for inspection or clean/exchange air cleaner element depends on the operating environment.

The Coating Cylinder is to electroplate a layer of specialized coating material at the surface of combustion chamber, which holds the advantage of hardness and better heat evaporation efficiency, thus performs better resistance to friction ,and requires no more boring process.

The advantage of Coating Cylinder are listed below:

1. 1. lighter weight. 10%~25% ligher than conventional cylinder.
2. 2. Better high temperature resistance, under fully lubrication, the Coating Cylinder can sustain the temperature over 1500℃.
3. 3. High friction resistance, the hardness is 2~3 times harder than conventional cylinder.
4. 4. High heat evaporation efficiency, the combustion heat can travel to the cooling fin quickly.